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    Res-Request Reservations Consultant at Mbali Mbali Lodges and Camps Limited

    Nafasi za kazi na Ajira mpya

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    Res-Request  Reservation  Consultant  Job  Vacancy

    Mbali Mbali is a collection of five stunning lodges in Tanzania. Each location has been carefully selected for its unique experiences, across incredibly diverse ecological areas, taking you on a trail less traveled to some of Tanzania’s most untouched and unique National Parks. We looking to recruit experienced, qualified, and energetic candidates to join our team as a Res Request Reservations Consultant with a broad knowledge of Tanzania as a destination.

    Position: Res-Request Reservations Consultant.

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    Location: Arusha Responsibilities:

    • Receive and process all booking requests from all booking channels.
    • Quoting and preparing itineraries.
    • Ensure full payment of bookings is made in line with the booking terms and conditions.
    • Engage, discuss, and provide solutions to agents based on their requirements.
    • Process and issue detailed booking documentation to agents as required.
    • Ensure that records are properly kept and archived per company policy.
    • Make follow-ups for provisional bookings and outstanding payments.
    • Promptly confirm bookings, subject to available rooms and within defined booking policies.
    • Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
    • Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
    • Respond immediately and accurately to any lodge or accounts queries about guest details.
    • Prepare any reports as may be required from time to time.
    • Issue accurate invoices and reservation summaries to agents.
    • Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.

    Experience & Education:

    • Degree or Diploma in Hospitality and Tourism Management
    • Excellent up-to-date computer skills (Word, Excel, PowerPoint, itinerary software)
    • Must have good experience in using the Res-Request Reservation System.
    • Good numerical skills
    • 3-4 Years of working experience in a similar role
    • Excellent communication skills (English & Kiswahili)

    Package includes:

    • Attractive salary package
    • Health insurance for the candidate with immediate family
    • Lunch and Transportation

    HOW TO APPLY

    For all applicants who meet the criteria for the above position, please send your application including your CV, Cover letter, and Professional Certificates to [email protected]

    YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR RES REQUEST

    RESERVATION CONSULTANT”. An email with no above Subject will not be considered.

    Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that

    your application did not meet our requirements. Early applicants will be given priority.

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