The Senior Specialist Core Banking System is responsible for deployment, support, configuration and maintenance of the Core Banking System application and provides instant support to CBS Support Specialists to ensure systems availability in supporting banking operations. He/She will support the Manager CBS Support in matters related to unit budget and project planning.

• Research and recommend Innovative ideas, and where possible automation for system administration efficiency.
• Identify approaches that leverage our resources and provide economies of scale.
• Support the Manager Core Banking Support in managing unit budget, driving projects and changes related to the CBS Support Unit.
• Create, amend and delete/disable the system’s user accounts as per requests and procedures.
• Define, document, and maintain best practices, and support procedures (configuration, operational etc.).
• Participate in appropriate in-service and workshop programs and attend any required meetings.
• Daily systems and server health check (Running processes, CPU utilization, Memory utilization, Load average, unprocessed transactions etc.).
• Identify, analyze and resolve reported system problems and coordinate with 3rd part for solutions required adhering to SLA.
• Supervise EOD/EOM/EOY activities and make sure the system is online to business within the given SLA.
• Implement and/or upgrade applications and provide second-line support for Production, Disaster Recovery sites and test environments.
• Monitor the system daily and respond immediately to security or usability concerns.
• Resolving logged tickets and calls in a timely manner as per Service Level Agreements.
• Support and provide guidance to CRDB Bank employees on issues related to the Core Banking System.
• Validating software fixes received from the vendor before deployment in the production environment.
• Working with vendors in the process of troubleshooting escalated incidents including being available 24/7 when needed.

• Possession of a bachelor’s degree in computer systems technology or a related academic field.
• At least 5 years of general ICT Systems support experience in a banking environment.
• Minimum of 3 years experience in Core banking system support, Projects and User acceptance test.
• Technical knowledge of Core Banking System, administration, systems backup and support.
• Experience working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
• Experience in managing Backup / Recovery processes and Systems / Business Continuity.
• Technical interaction with vendors, contractors, and other stakeholders.
• ICT Service Management ITILv1 certifications will be an added advantage.

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individuals with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.