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    SME – Senior Manager at Bank of Africa

    USD per month

    Are you interested with this position please Click the button below to apply Now

    Reports to: Head of Retail Banking

    Department: Commercial Banking

    Position Functions:

    • Develop, expand and maintain a portfolio of SME and Mortgage clients for the bank, to achieve set budgets within overall bank objectives.
    • Managing and maintaining the entire Bank of Africa’s SME portfolio of all branches in numbers and value.
    • Monitors risk and ensures debt collection 
    • Improve and updates customer & prospect database

    Key Responsibilities:

    • Overall SME portfolio in charge, managing and maintaining the entire Bank of Africa’s SME portfolio of over all branches.
    • Assessing portfolio at risk, minimizing NPA and maintaining the quality SME portfolio.
    • Recruiting new SME Clients for both assets and liability portfolios.
    • Minimize non-performing assets by proactively following up according to the bank’s credit policies and procedures up on unpaid arrears and excesses.
    • Managing and guiding all SME Relationship Managers and the banks Relationship Officers to ensure a sound SME portfolio is maintained at the bank.
    • Receiving, Appraising and recommending all SME proposals to Head of Retail/DMD Business Analysis Unit.
    • Work hand on hand with SME Relationship Managers on growing and maintaining SME portfolio.
    • Managing defaulting facilities and determining appropriate workout strategies to minimize loss, including proposals for restructuring exposure as appropriate for approval.
    • Writing weekly sales performance and business pipeline reports across all product ranges in SME.
    • Plan for sales activities on a weekly basis and make visits to targeted customers & prospects in line with BOA Sales practices and guidelines and ensures a optimized transformation rate ( Strike rate).
    • Prepare a weekly report based on the sales activities, analyzing with SME Manager the achievements and planning for corrective actions in case of variances.
    • Monitoring the overstepping reports and advising accordingly.
    • Monitoring risk and debt collection.
    • Manage a portfolio of SME and Mortgage customers, focusing on increasing product penetration, profitability and customer satisfaction.
    • Develop, maintain and expand relationships with SME AND Mortgage customers, with an aim of attaining good quality asset book.
    • Ensure compliance with credit and regulatory guidelines.
    • Collects, processes and follow up complaints and proposes solutions.
    • Any other duty as may be assigned by Line Manager.

    Technical Know How:

    • Management skills
    • Excellent customer service capabilities
    • Negotiations and conflicts resolution skills
    • Documentation and process management skills
    • Excellent interpersonal skills
    • Strong leadership and management skills
    • Decision making skills
    • Sufficient knowledge and understanding of the market
    • Team building & conflict management
    • Knowledge on credit risk and process
    • Knowledge of all relevant banking policies, process, procedures, prudential guidelines and guidance to consistently achieve required compliance standard or benchmark
    • Interpret, analyze and evaluate data received from multiple source of information
    • Excellent planning, organization and execution skills
    • Product knowledge
    • Customer care skills
    • Planning, organization and execution skills

    Competences, Knowledge & Experience:

    • University degree in either Business Administration Commerce, Finance, Economics, Marketing or relevant fields.
    • Not less than 4 years of experience in Sales, Marketing or any financial Institution
    • Excellent communication and interpersonal skills
    • Excellent selling and networking skills
    • Management Skills.
    • Presentation Skills.
    • Good negotiation skills
    • Good team player
    • Excellent customer service skills
    • High level of innovativeness and creativity
    • Positive and flexible attitude towards change and competition
    • Out-going, self-motivated, assertive and proactive
    • Good Presentation and decision making skills

    Submission:

    All the applicants should submit their application letter,  CV and Certificates not later than 12th February 2024 to email: hr@boatanzania.com

     

    OR

    THE HUMAN RESOURCES DEPARTMENT
    BANK OF AFRICA – TANZANIA
    NDC DEVELOPMENT HOUSE
    OHIO / KIVUKONI STREET
    P.O Box 3054
    DAR ES SALAAM
    TANZANIA.

    NOTE: We shall communicate to only successful candidates who will meet all the requirements above.

    Apply now

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